Introduction

Welcome to PlumbLink ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services. This policy is compliant with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data Controller

PlumbLink acts as the data controller for the personal information collected through our website and services. Our registered office is at Apollo Centre, Desborough Rd, High Wycombe HP11 2QW.

Information We Collect

Personal Information (Personal Data)

We may collect the following types of personal information:

• Name, email address, phone number, and postal address
• Service location details
• Payment information
• Communications with our customer service team
• Plumbing service history and preferences

Automatically Collected Information

When you visit our website, we automatically collect:

• IP address and device information
• Browser type and settings
• Website usage data
• Cookies and similar tracking technologies

Legal Basis for Processing

We process your personal data on the following legal bases:

• Contract: To fulfill our contractual obligations to you
• Consent: For marketing communications and non-essential cookies
• Legal Obligation: To comply with UK laws and regulations
• Legitimate Interests: To improve our services and protect against fraud

How We Use Your Information

We use your personal information to:

• Provide and improve our plumbing services
• Process your service requests and payments
• Communicate with you about appointments and services
• Send you marketing communications (with your explicit consent)
• Analyse and improve our website performance
• Comply with legal obligations

Information Sharing and Disclosure

We may share your information with:

• Our employees appointed contractors
• Service providers who assist in our operations
• Payment processors and financial institutions
• Legal authorities when required by law
• Business partners with your explicit consent

We will never sell your personal information to third parties.

International Data Transfers

If we transfer your data outside the UK, we ensure appropriate safeguards are in place through:

• Standard Contractual Clauses approved by the UK Information Commissioner's Office
• Adequacy decisions issued by the UK Government
• Other legally approved transfer mechanisms

Your Rights Under UK GDPR

You have the right to:

• Access your personal information
• Rectify inaccurate information
• Erase your personal data ('right to be forgotten')
• Restrict processing of your data
• Data portability
• Object to processing
• Withdraw consent
• Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise these rights, please contact us using the details in the "Contact Us" section.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences
• Analyse website traffic
• Improve user experience
• Provide targeted advertising

You can manage your cookie preferences through our cookie banner and browser settings. Essential cookies required for website functionality cannot be disabled.

Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We reserve the right to modify this Privacy Policy at any time. Changes will be posted on our website and, where appropriate, notified to you by email.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

PlumbLink
Apollo Centre, Desborough Rd,
High Wycombe HP11 2QW
Email: info@plumblink.com
Phone: 03334042911