Privacy Policy
Privacy Policy
Last updated: 15 August 2026
1. Introduction
PlumbLink respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, who we may share it with and the rights available to you under UK data protection law.
This policy applies when you use our website, request a quotation, contact us, book a service, become a customer or otherwise interact with PlumbLink.
2. Who We Are
PlumbLink is a trading name of Bucks Building Services Limited.
Bucks Building Services Limited is the data controller responsible for personal information processed in connection with PlumbLink’s services.
Company Number: 16782404
Registered in: England and Wales
Registered Office: Apollo Centre, Desborough Road, High Wycombe, HP11 2QW
Email: info@plumblinkhw.co.uk
Telephone: 03334 042 911
References to “PlumbLink”, “we”, “us” or “our” in this policy mean Bucks Building Services Limited trading as PlumbLink.
3. Personal Information We Collect
Depending on how you interact with us, we may collect:
Contact information
Your name, email address, telephone number, postal address and service address.
Enquiry and booking information
Information you provide when requesting a quotation, making an enquiry, arranging an appointment or instructing us to undertake work.
Property and project information
Information concerning the property, installation, repair, appliance, heating system, plumbing system, building works or other services you ask us to assess or undertake.
Photographs and videos
Photographs or videos of installations, defects, work areas, completed work or other property features where reasonably required for quotation, assessment, job records, warranty purposes or dispute resolution.
Financial and transaction information
Invoices, payment status, transaction records and related accounting information.
Where payments are processed through a third party payment provider, we may not directly receive or store complete card or banking credentials.
Communications
Emails, telephone enquiries, messages, website enquiries, correspondence and other communications between you and PlumbLink.
Website and technical information
Depending on your cookie preferences and how our website is configured, this may include:
IP address
Browser and device information
Approximate location derived from technical information
Pages visited
Referral information
Date and time of visits
Website interactions
Cookie identifiers and similar technologies
4. How We Collect Your Information
We may collect information:
Directly from you
Through our website enquiry forms
By telephone, email or messaging services
During property visits and inspections
When preparing quotations or carrying out work
Through payment and accounting systems
Through website cookies and analytics technologies
From another person acting on your behalf, such as a landlord, tenant, letting agent, property manager, family member or representative
From contractors, suppliers or professional advisers where necessary in connection with a project
From publicly available sources where appropriate and lawful
5. How We Use Your Personal Information
We may use your information to:
Respond to enquiries
Arrange appointments
Prepare quotations and estimates
Provide plumbing, heating, gas and home improvement services
Manage projects and customer relationships
Purchase and arrange delivery of materials
Communicate regarding appointments and work
Issue invoices and process payments
Maintain service and job records
Provide workmanship or warranty support
Investigate complaints or disputes
Maintain accounting and tax records
Prevent fraud and protect our business
Improve our website and services
Comply with legal and regulatory obligations
Send marketing communications where permitted by law
6. Lawful Bases for Processing
UK data protection law requires us to have a lawful basis for processing personal information.
Depending on the circumstances, we rely on:
Contract
Where processing is necessary to provide a quotation, enter into a contract with you or perform services you have requested.
Legitimate Interests
Where processing is reasonably necessary for the operation and protection of our business, provided those interests are not overridden by your rights.
This may include maintaining customer and job records, improving services, preventing fraud, managing disputes and protecting our legal interests.
Legal Obligation
Where we need to process or retain information to comply with legal, taxation, accounting, regulatory, health and safety or other obligations.
Consent
Where we specifically ask for your consent, including certain marketing activities or non essential website cookies.
Where processing is based on consent, you may withdraw that consent at any time.
7. Marketing Communications
We may send marketing communications where you have consented or where another lawful basis permits us to do so.
You may opt out of marketing communications at any time by using any unsubscribe option provided or by contacting us at:
Stopping marketing communications does not prevent us from contacting you about an existing quotation, booking, contract, invoice, warranty issue or other service related matter.
8. Who We Share Information With
Where reasonably necessary, we may share relevant personal information with:
Employees and authorised personnel
Engineers and tradespeople working on your project
Approved subcontractors
Suppliers and merchants
Product manufacturers
Delivery providers
Payment processors and financial institutions
Accountants and professional advisers
Website, hosting, email, communications and IT providers
Insurers
Regulatory or certification bodies where applicable
Government bodies, law enforcement agencies, courts or regulators where legally required
We only disclose information reasonably necessary for the relevant purpose.
We do not sell your personal information.
9. Contractors and Tradespeople
Because PlumbLink provides plumbing, heating and wider home improvement services, specialist contractors or tradespeople may occasionally require customer or property information to undertake or assess work.
We limit information shared with such parties to what is reasonably necessary for the work concerned.
10. International Data Transfers
Some technology, cloud, communications, website or other service providers may process information outside the United Kingdom.
Where personal information is transferred internationally, we take appropriate steps to ensure that the transfer complies with UK data protection law.
This may include relying on UK adequacy regulations or appropriate contractual safeguards recognised under UK law.
11. How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet legal, accounting, taxation, warranty, insurance and dispute resolution requirements.
Retention periods vary according to the type of information.
For example, financial and transaction records may normally be retained for up to six years after the relevant accounting period or transaction, or longer where required by law.
Quotation, contract, job and customer records may also be retained for an appropriate period following completion to deal with warranties, queries, legal claims and service history.
Enquiries which do not result in work may be deleted or anonymised when they are no longer reasonably required.
Information will be securely deleted or anonymised when it is no longer required.
12. How We Protect Your Information
We use appropriate technical and organisational measures designed to protect personal information from:
Unauthorised access
Accidental loss
Misuse
Alteration
Disclosure
Destruction
Access to personal information is limited to people and service providers who reasonably require it for legitimate business purposes.
No internet based system can be guaranteed to be completely secure, but we take reasonable measures appropriate to the nature of the information we process.
13. Cookies
Our website may use cookies and similar technologies.
Cookies can be used to:
Enable essential website functions
Remember preferences
Maintain website security
Understand website usage and performance
Measure traffic
Support analytics
Provide advertising or marketing functionality where applicable
Cookies that are strictly necessary for the operation of the website may be used without consent where permitted by law.
Where consent is legally required for non essential cookies, those cookies should not be activated until you have provided the appropriate consent.
You can manage your preferences using the cookie controls available on our website and, where applicable, through your browser settings.
14. Third Party Websites and Services
Our website may contain links to third party websites or services, including social media, review platforms, maps and other external services.
Those organisations operate under their own privacy policies.
PlumbLink is not responsible for the privacy practices or content of independent third party websites.
15. Your Data Protection Rights
Depending on the circumstances and applicable law, you may have the right to:
Request access to your personal information
Request correction of inaccurate or incomplete information
Request deletion of your information
Request restriction of processing
Object to certain processing
Request transfer of certain information
Withdraw consent where processing relies on consent
Object to direct marketing
These rights are subject to certain legal conditions and exemptions.
To exercise your rights, contact:
We may need to verify your identity before responding to a request.
16. Automated Decision Making
PlumbLink does not currently use personal information to make solely automated decisions that produce legal or similarly significant effects on customers.
If this changes, this Privacy Policy will be updated as required.
17. Children’s Information
Our plumbing, heating and home improvement services are not directed at children.
We do not intentionally collect personal information from children where it is not necessary or appropriate.
If you believe a child has provided personal information to us inappropriately, please contact us.
18. Complaints
If you have concerns about how we use your personal information, please contact us first so that we can investigate.
Email: info@plumblinkhw.co.uk
Telephone: 03334 042 911
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.
Information about making a complaint is available from the ICO.
19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices or legal obligations.
The latest version will be published on our website with the date it was last updated.
Where a change materially affects how we use personal information, we will take appropriate steps to bring the change to the attention of affected individuals where required.
20. Contact Us
For questions about this Privacy Policy, our use of personal information or your data protection rights, contact:
PlumbLink
A trading name of Bucks Building Services Limited
Company Number: 16782404
Registered in England and Wales
Registered Office: Apollo Centre, Desborough Road, High Wycombe, HP11 2QW
Email: info@plumblinkhw.co.uk
Telephone: 03334 042 911